Dynamics 365 is one of the most popular ERP (Enterprise Resource Planning) systems used by businesses of different scales. Dynamics 365 primarily consists of twelve different products. These products are used by small, medium, and large businesses to realize the maximum potential of their business and enable growth.
One of the best ways a business can take care of its finances and bring forth growth is using asset and case management.
This article will look into how you can use Dynamics 365 Asset Management to manage investments and Dynamics 365 Case Management to find solutions for recurring issues.
Dynamics 365 Asset Management
Asset management is the process of realizing tangible assets (buildings, equipment, etc.) and intangible assets (intellectual property, goodwill, etc.) over the full life cycle of the asset. It is also a cost-effective way of developing, maintaining, operating, and disposing assets.
Dynamics 365 Asset Management is one of the latest features added to Dynamics 365 by Microsoft. The Enterprise Asset Management (EAM) system supports many advanced capabilities in the production processes of various manufacturing companies.
The following are some of the key features of Dynamics 365 Asset Management:
- Dynamics 365 Asset Management helps integrate several modules in the finance and supply chain features of Dynamics 365
- It helps monitor and keep track of the equipment and machines used in the manufacturing process
- It helps create work orders and manage maintenance schedules
- It lets businesses chart out the maintenance of equipment, tracks the usage of machines, and create work orders for predictive and preventative maintenance
- One of the most important features of Dynamics 365 Asset Management is reducing downtime and increasing asset performance.
- It also reduces the cost of maintenance and increases the life of an asset.
How to Use Dynamics 365 Asset Management to Maximise Your Assets
The asset management option can be found in the menu for finance and operations.
Clicking on Asset Management shows a list of all the business assets that are stored in the system and displays where they are located in the business facility.
When you click on a specific asset, several features are available, including maintenance downtime, project transactions, etc.
What is Dynamics 365 Case Management?
Dynamics 365 Case Management is used in customer services to provide better customer service and engage in sales through several options available in case management. This helps fulfill customer needs using the organization’s service model.
Dynamics 365 Case Managementhelps create cases and manage their lifecycle. “Cases” here represent any situations or incidents reported by a customer that require solutions.
A case is typically created when an incident occurs. Dynamics 365 records the whole process of creating a remedy for the case up until a final resolution has been found.
Dynamics 365 Case Management helps determine when a case is reported and redirects the case to the appropriate person who can resolve it.
In this way, the organization can find any issues faced by customers faster and find a quicker solution for these issues. In addition, record-keeping of the cases helps create better solutions for similar problems in the business, thereby enabling the growth of the organization.
Dynamics 365 is an all-in-one solution for all your business needs. It consists of several applications with different features such as finance and operations, supply chain management, asset management, etc.
Dynamics 365 helps create a systematic approach by which all the business data can be accessed through the software. It makes it easier to develop, manage, and operate processes to help realize the maximum value of the organization’s existing assets and dispose of processes and systems that are detrimental to the organization’s development.